We believe that when you are making a major home improvement purchase it is always best to work with a local, specialist company who offer a complete service from start to finish.
As we are an independent bathroom specialist and a family business we work very differently from most companies. You will be dealing directly with the owners of the business not commission based sales people so you will benefit not only from our expert knowledge but also our passion and commitment to our industry. We thrive on recommendation not huge advertising budgets so work harder to maintain our reputation and customer confidence.
That does not mean we are more expensive either – we are aggressive with our pricing and our customers are always pleasantly surprised when we present our final costings. For supply only we match internet prices but offer a friendly face and excellent after care support.
We are a design led company, offering superior brands and quality products and are in the fortunate position where we can choose our manufacturing partners based on exceptional quality and first class customer support meaning we can offer the very best products with confidence.
We do not employ commissioned base salespeople who will sit in your home and try and sell you a bathroom – we offer a personal, highly professional service and always invite you to our showroom to meet the team and view our products before we progress your project with you.
We understand there are companies who offer free quotations and home visits but If we visited the home of every person who contacted us it would mean we could not offer the professional and comprehensive service to those who genuinely require our services.
We do offer a free design consultation at the showroom where we assess your individual requirements and then offer the right service and support to you.
If customers can not make it to our showroom we charge £50 to visit site if you have not been to our showroom before. (NE region only) This fee is fully refundable once you go ahead with your order.
On average our customers spend between £10,000 – £12,000 which would include everything from quality product specification / wall and floor tiling / lighting and a complete installation service.
We are here to help you stay within your budget so tell us what you are comfortable with and we will do our utmost to achieve the best solution possible.
Beware of the “£4995 fully fitted bathroom” offers – you pay for what you get and believe us by the time you select the products you want and pay for a qualified installer these companies can end up charging far more than we do for an inferior job!!
It really does depend on the work involved and the complexity of the design but we always allocate 2 weeks for each project but some may be completed sooner. Obviously for more complex jobs the project can take longer but we will keep you fully informed throughout the installation regarding progress. We do not endeavor to complete the job in the fastest time but to the highest standard. Once we have a full understanding of your project we will be able to provide a more accurate timescale.
Of course – you can purchase individual items from our showroom or contact us by phone or email for a competitive quotation any time. In addition we provide expert advice and excellent after care supporter.
The simple answer is no. Ultimately we are a retail showroom and offer our installation service to those customers who want to buy into our complete service. Also we could not guarantee the products you have purchased from another source.
Again no – we only install complete bathroom renovations; but we would always offer guidance on which product is best and if you purchase the items from us we can supply a list of recommended installers who would provide a direct quotation for the work involved.
Also refitting old / used products has its own significant risks and we could not offer our extensive guarantees or warranties.
